Our customers are very important to us. If you are not completely satisfied with our products, within 14 DAYS from your delivery date, we will refund / exchange your purchases with no question asked.
All you have to do is to call us or live chat with us first, then follow our return progress.
Exchange: Please place a new order for the exchanging items for faster processing.
(or We will ship out your exchange items immediately after receiving your return items.)
Refund Conditions: - Any return for a refund may be subject to a 15% restocking fee.
1. Returning products must remain intact with original packaging in brand new, unused condition. (Opened items are Non-refundable.)
2. Original invoice must be included in the return package.
3. Shipping and handling fees are non-refundable and you are responsible for all costs in returning the item(s) back to us.
4. Refunds will only be issued to the credit card used for original purchase or store credits.
5. Restocking Fees and Return shipping WILL NOT BE WAIVED if a Color or Product you receive looks different than pictured on our website (see COLOR & PRODUCT DISCLAIMER below)
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
Any product not purchased from http://culedshoes.com
Any product that is returned without all original packaging and accessories, including the plastic wrap bag, tags originally included with the product.
COLOR & PRODUCT DISCLAIMER
Color & Products - Actual May Differ From Picture:
1. Cosmos united puts great effort in displaying colors and products on our website as to true to actual as possible, however due to image processing limitations and varying Computer Monitor brightness, qualities, colors and products may appear different than actual. Thank you for your understanding!